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A. Jackson Information Technology can provide
complete facilities management of technical support function down to
trouble-shooting of individual problems.
Key Benefits
- Increase system wide reliability.
- Improved computing operations efficiency.
Capabilities
Provision for remote telephone support; onsite on request or onsite help desk
can be made.
- Short Contract Trouble Shooting
- Ad-hoc telephone or written support for technical queries.
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- Managed Helpdesk
- Off-site telephone support for hardware problems, software application
queries etc.
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- On-site Support Services
- Trouble shooting technical problems onsite; hardware and software
maintenance.
- Technical Support Facilities Management
- Fully managed helpdesk facilities with call escalation to onsite problems
solving with reporting feedback to update staff training requirements.
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Reference Accounts
The following is a short listing of contracts serviced by
A. Jackson Information Technology:
- Sheffield Local Education Authority.
- Providing contracted helpdesk and on-site support for 8 Local
Information Sites connected via a WAN to their 150 user office network.
- NHS Management Training Scheme.
- Network and technical support for their office information system.
- Trent Regional Health Authority.
- Contract for facilities managed support and onsite helpdesk for 350
users.
- Trent Region Community Health Councils.
- For the last ten years we have been providing full IT support and
maintenance services, funded by Southern Derbyshire Health Authority and
Managed by NHS Executive Trent to the 14 Trent region Community Health
Councils.
- Beachcroft Wansboroughs Solicitors
- Document management system support and maintenance.
- Westbourne Group
- Telecomms billing, management and marketing systems support.
- Ki2 Ltd
- Sheffield Children's Fund
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